Frequently Asked Questions (FAQs) – Amtryke, LLC
Ordering amtrykes can be done through phone and/or through our webstore (amtrykestore.org). For phone orders, please call 1-800-838-1845 Extension #116 OR firstname.lastname@example.org
Please refer to our amtryke sizing chart for sizing details. Although height can be an important factor in purchasing an amtyke; measurements of both arm/leg lengths are important in choosing the best tryke.
Yes, amtrykes are quite customizable. Please review our latest version of the amtryke catalogue for adaptive accessories. The webstore offers a “stream-lined” versions of trykes with popular add-ons. (Examples: ProSeries 1416 with Rear Steering kit; AM-12 with Wooden Foot Platform)
Amtryke frames come in one color: “Amtryke Red”. Most adaptive accessories will come in black or chrome plated; with the exception of add-ons like wrist wraps, water bottles, license plates, etc.
If you’re missing parts, please contact Technical and Customer Support for replacements. 1-800-838-1845 Extension #114 OR email@example.com
Our trykes range from a minimum of 45 lbs to a maximum of 90 lbs. Tryke weights are also listed on our sizing chart.
Amtrykes are designed with steel frames. This design provides riders with a comfortable yet durable riding experience.
Most amtrykes come with single-speed “fixed” gearing. With the exception of our 3, 7, or 14-speed trykes. (1024 Community Cruiser; HP-1000; JT Series). 3-speed and 7-speed conversion kits available for select models.
The last two digits in the sku # represent the wheel size: 1.) ProSeries 1412 = 12” wheels; 2.) ProSeries 1416 = 16” wheels; 3.) ProSeries 1420 = 20” wheels
35 PSI is the recommended air pressure for the following trykes: AM-10, AM-12S, AM-12, AM-16, AM-20, 1024, 1410, Snappy, 1412, 1416, 1420, 1420-XL, 2722. 65 PSI is the recommended air pressure for the JT-2000, JT-2300-USS, HP-1000, and Tadpole
Your chain may not be aligned with the sprocket. Check the alignment of the chain from the rear of the tryke to see if this is the case. If problem persists, please contact Technical and Customer Support 1-800-838-1845 Extension 114
During installation, the rear wheels could have been tightened too much—you will know this when you turn the wheel by hand (while one side of tryke is suspended in the air) and it does not turn freely. Loosen the wheel nuts a quarter turn to see if this helps. Also check whether your brakes are engaged or not.
Cables can be bound together using black electrical tape. Using a tight winding motion, wrap cables together with tape 5 inches from the support post. This will help keep cables out of the way when riding.
Amtrykes can be partially disassembled for transport. If a rear steering kit is installed—loosen the rear steering bar with brake lever’s collar using a 5mm Allen wrench. Swing steering bar towards the seat to decrease the length of the tryke. Another move could be to loosen quick releases at loop handlebars to decrease height of tryke. Seat backs can also be removed by loosening the black knob located on your seatpost.
Double-check the tightness of your quick release levers and/or stem collar that holds your clamps over your selected handlebars.
Amtryke does not have dealers in the traditional sense, rather we utilize volunteer AMBUCS chapter member and therapists to help inform people about our products. We recommend contacting the closest chapter to you in order to establish an amtryke relationship outside of the Ambucs Resource Center (ARC). This can be done through our chapter directory: http://www.ambucs.org/join/chapter-directory/
Authorize.Net is a payment gateway available 24/7 for processing transactions. It offers a number of value-adding services to assist merchants in managing their businesses and protection against fraud.
Typically, it will take 5-7 business days for your tryke to arrive at your desired shipping location.
Amtryke, LLC can ship internationally. We advise people to contact us directly, so we can give you an accurate quote on shipping cost. 1-800-838-1845 Extension 116
Trykes come are designed to be partially assembled. User is responsible for the remaining assembly using instructions provided. We recommend a local bike shop to assemble trykes if needed. Any adaption made to the tryke beyond the standard setup, is custom packed by our warehouse manager. Accessories come with their own set of instructions for proper installation.
If your amtryke arrives damaged, it was likely done during transport. If you suspect the shipping company made the error, please send pictures documenting the incident. Email pictures to firstname.lastname@example.org. From there, amtryke will send you replacement parts if necessary.